Digital products · experiences · learning · systems

Thirty years of making digital things.

Still learning how to make them better. I work across digital products, experiences, learning and systems, usually where the problem crosses more than one of those boundaries.

View the workRead the practice
  • 15+years designing digital learning across education, aviation and workplace wellbeing
  • 6years inside the Civil Aviation Safety Authority
  • 2×Diamond Awards, Best eLearning Project, LearnX 2024
  • 60+Storyline courses rebuilt during the Connect & Learn migration

Independent Schools Queensland · Civil Aviation Safety Authority · TAFE Queensland · Corporate Yoga Australia

Selected work

Current systems, product work and evidence from earlier practice.

Wellbeing Studio shows contemporary product and service work. The eLearning Design System shows reusable learning patterns, components, governance and learning-data design. Connect & Learn shows platform and content migration at scale. CASA shows regulated professional learning.

Wellbeing Studio member home page showing a seasonal program hero and a monthly focus article card.
Source state · live StudioThe member experience already in use before the 2027 product reframe. Shown as the starting condition, not as the future-state design.
3 Decisions3 Evidence views
  1. 01 · Contextual entryDesigning entry around moments in the working day
  2. 02 · Product reframeFrom content portal to connected wellbeing service
  3. 03 · Production implementationTaking R U OK? Day through a production vertical slice

Corporate Yoga Australia · 2026–27

From a content portal towards a connected wellbeing service.

The redesign starts with situations in the working day rather than a library taxonomy. Entry, live experiences, campaigns, continuity and production proof are being treated as one connected product problem.

Enter the Wellbeing Studio Project
2024– · ActiveCore system
  1. 01 · System layerReusable learning patternsComponents and patterns that can be applied across courses rather than rebuilt each time.
  2. 02 · System layerImplementation layersA neutral core system consumed by branded production environments such as ISQ.
  3. 03 · System layerGovernance and learning dataAccessibility, lifecycle rules and xAPI conventions are treated as part of the system, not add-ons.

Independent practice · 2024–

One eLearning system. Different branded implementations.

Begun in 2024, the eLearning Design System connects learning patterns, reusable components, platform implementation, accessibility, governance and meaningful learning-data design. ISQ is a major implementation context, not the owner of the core system.

Enter the eLearning Design System Project
1 Decision1 Evidence view
  1. 01 · Platform and content concurrencyDesigning the platform and course rebuild as one system

Independent Schools Queensland · 2024

One term. A platform migration and a course rebuild at once.

Connect & Learn moved platforms while more than sixty Storyline courses were rebuilt in parallel. Platform, learning architecture, content estate and operations could not be serial hand-offs.

3months
Engagement
60+courses
Rebuilt in parallel
2×
Diamond Awards, LearnX 2024
Enter the Connect & Learn Project
A Flight Examiner Rating course diagram mapping the Civil Aviation Act through regulations, orders, Part 61 licensing, the Manual of Standards and the Flight Examiner Handbook.
Recovered course screen · CASAThe regulatory hierarchy used inside the Flight Examiner Rating course to make governing instruments visible as a connected structure.
1 Decision1 Evidence view
  1. 01 · Assessment reasoningDesigning for examiner judgement rather than recall

Civil Aviation Safety Authority · 2015–21

Flight Examiner Rating

Learning for people whose job is assessing other people.

The Flight Examiner Rating work shows learning designed around professional judgement, regulatory structure and assessment reasoning, with recovered course evidence available for inspection.

Enter the Flight Examiner Rating Project

Practice

The work changes scale. The responsibility does not.

Across these projects the work moves between product strategy, experience architecture, learning design, interaction, platforms, production and implementation.

Certain decisions keep recurring: frame the real situation, keep connected decisions connected, and solve at the scale the problem requires.

Read the practice
Glenn Hammond at his desk, in profile.

The practice

Frame. Shape. Make. Evidence.

I work across product strategy, experience architecture, learning design, visual design, media, platforms and implementation; the useful boundary is the point where the problem is genuinely solved.

The work here includes both the decisions and the things that were made, because good ideas still have to survive contact with real users, real platforms and real production constraints.

How the practice worksAbout Glenn

Start with the problem, not the service label.

If you recognise something in the work, describe what is happening. A few sentences is enough to start.

Contact Glenn

Or write directly: glenn@glennhammond.com