TAFE Queensland SkillsTech · 2015
TAFE Queensland SkillsTech Pathways
An interactive careers experience designed to support a conversation with a careers adviser rather than replace it.
- State
- Historical
- Role
- Project lead, interaction design and Storyline development
- Scope
- Artefact · experience
Context
A digital environment inside a human conversation
A facilitator-led platform for Years 8–9 school sessions, using Storyline well beyond a conventional linear module.
The platform contained information for approximately twenty careers and was designed for facilitated school sessions rather than as a replacement for the careers adviser in the room.
Decision
A decision worth examining
What should the technology do when a human facilitator is already part of the service?
Facilitated exploration · historical
Designing technology to support a conversation, not replace it
Digital careers products often assume the goal is self-service. This project had a human expert already in the experience. The consequential design decision was to make the software expand what that person could show, compare and discuss instead of treating the conversation as friction to remove.
Examine the decision